Dear Amazon seller performance team
Thank you for your patience.
I have checked and looked up to the Amazon policy on line and leart more about selling behavior and FBA policy.
1. We have checked our distribution chain carefully, and we find some questions now.
Our parcel shipped by merchant before we use FBA shipping service. Now we have choose FBA service and our products packaging and shipping directly by the supplier, during the suddenly orders in large quantities and Chinese New Year Holiday may make a slip, the supplier shipping about 数量 empty packages to amazon.
2. Those steps will help us to prevent similar issue:
(1). We have deleted this listing to prevent our customer purchase this item but we cannot shipping it, We will not sell it until the factory shipping new items to Amazon again. Only when we can make sure it will not cause any other problems.
(2). We will carefully check the order to make sure everything was in good condition and right item before shipping it out. But we have realized there is a wrong way that we trust this matter to our supplier, we should remind the shipping process and we have appointed staffers to handle related matters.
(3). Some people were scheduled for check parcels, all our goods pass through our rigid quality control before shipment.
(4). We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness.
(5). We offered an unconditional 60-day money-back guarantee and new replacement as required on every damage and bad quality purchase to serve our clients best interests. Every email will be answered within 24 hours and try best to solve all of questions from customer feedback.
We hope Amazon can give us the opportunity; we will be dedicated to the Amazon platform users to provide a better and more perfect shopping experience. If you need any other information, please send us an email.
I am so sorry to bother you so many times, and take all your advice respectfully.
Looking forward to your reply!